No Show/ Missed Lessons

We understand things come up and our tutors work to be flexible with your busy schedule. However, if you fail to notify your tutor two hours prior to the lesson that you will not be attending, you will be charged half the booked lesson rate. For instance, if you fail to give two hour cancellation notice for a two hour block of lessons, you will be charged $60. If you purchased a package, half of the discounted rate will be used for the unbooked lessons as well. For instance, if you purchased 10 lessons for $500, booked a 2 hour lesson and failed to give adequate notice, one hour of your package will be applied to the missed lesson.


Late Arrival

Our tutors make every effort to accommodate your schedule. We get it, traffic can be unpredictable and sometimes you get held up talking to a teacher after school. If you are running behind, please contact your tutor directly to notify him or her of your tardiness. However, tutors are not required to wait longer than 15 minutes after the lesson start time. The lesson will still conclude at the original ending time, and you will be charged the rate for the lesson that was booked, even if you were late.


Invoicing

M. Power pays all tutors directly. You will receive an invoice for your student's lessons within 1-3 days after the first lesson is marked completed by the tutor. Payment is due within 24 hours. If payment is not received, the card on file will be run for the outstanding balance.

Invoices are auto generated and sent to the email provided at enrollment. Please check your spam and junk mail. If you have not seen an invoice from M. Power within 2 days after the completed lesson, it is your responsibility to please email us promptly at info@mpowertutoring.com and notify us that you have not received an invoice. The card on file may be run regardless of your non-receipt of invoice.

** M. Power Tutoring reserves the right to change these policies from time to time, as needed.**